FAQs

1. What types of carpets do you offer?
We offer a wide variety of carpets, including wool, synthetic, nylon, and polyester options. Our selection includes everything from luxurious plush carpets to durable, stain-resistant choices ideal for high-traffic areas.

2. How do I measure my room for carpet installation?
To measure your room, take the length and width of the space and multiply them to get the square footage. For more complex spaces, measure each section separately and then add the totals together. We also offer professional measurement services if you need assistance.

5. How do I clean and maintain my new carpet?
Regular vacuuming is essential for keeping your carpet looking fresh. For spills, blot (don’t rub) immediately and use a mild carpet cleaner. We also recommend professional cleaning every 12-18 months to extend the life of your carpet.

6. What is your return policy?
We offer a hassle-free return policy on unused carpets. If you’re not satisfied with your purchase, please contact us within 30 days for a return or exchange. Custom-made or cut-to-size carpets may not be eligible for returns, so please check product details before ordering.

7. How long does shipping take?
Shipping times vary depending on your location and the size of your order. Generally, it takes 5-7 business days for standard orders. For custom carpets or larger orders, shipping may take longer, and we’ll provide an estimated delivery date at checkout.

8. Can I track my order?
Yes, once your order is shipped, we’ll send you a tracking number so you can follow the delivery status online.

9. Do you offer any warranties?
Yes, most of our carpets come with manufacturer warranties that cover defects in materials and workmanship. The specific warranty details vary by product, and they can be found on each carpet’s product page.

10. Do you have eco-friendly carpet options?
We offer a selection of eco-friendly carpets made from sustainable materials like wool or recycled fibers. These carpets are both environmentally responsible and beautiful, making them a great choice for conscious consumers.